We are available
24 hours a day,
7 days a week
Call us at (847) 957-1300
You can reach us directly by phone 24 hours a day, 7 days a week since your call is important to us. If we happen to miss your call, we will return your message within 1 hour during normal business days and within 3 hours during evenings and weekends.
We monitor our email account, 7 days a week. Expect a reply within 1 hour between 8am and 6pm, or by 9am the following day if after 6pm evenings and weekends.
Immediate Care, No Matter Where You Are
We can start taking care of your family member immediately; even if you are not available in person to sign paperwork on behalf of your loved one. This includes a seamless discharge from a facility. You can complete any paperwork via email, mail or fax if your loved one cannot do so.
Evaluating Our Care and Your Needs
We come to you and create a custom plan
Schedule a Free Evaluation
We can come to your loved one’s home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation. In most cases we can conduct the evaluation the same day you reach out to us.
Creating a Customized Plan of Care
We begin creating a care plan by first learning about your loved one’s family history, enjoyed social activities, medication regimen and medical history. All this information is used to begin our caregiver matching process making sure your loved one’s lifestyle is an excellent fit with their caregiver. We also conduct a free fall-risk assessment and in-home safety assessment.
Partnering in Care
We provide weekly progress and listen to feedback
Care Progress Reviews
We can provide weekly progress notes about your loved ones support, daily activities and progress.
Keeping Everyone in the Loop
Family communications can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor’s visits and communicating about your loved one’s general well-being are all important components to family communication.